Fixing a Failed ActionFlow Update by Clearing the Browsing History

Occasionally, you may encounter errors after ActionFlow updates to a newer version.  This can happen if your computer holds onto portions of an the old version.  This can almost always be fixed by clearing the internet browsing history, which can be done very easily.  If you are getting errors, or if you just want to make sure you have the newest version of the program, please follow the steps below.

1. Open Internet Explorer

To clear the internet browsing history used by ActionFlow, you must open Internet Explorer.  (IMPORTANT:  You must open Internet Explorer, and not another browser like Chrome or Edge.  The icon for Edge looks a lot like the icon for Internet Explorer.  Make sure you open Internet Explorer.)    The best way to find Internet Explorer in Windows 10 is to type ‘Internet Explorer’ in the search window at the lower left portion of the screen.  Earlier versions of Windows will not have that search button, but you should be able to find Internet Explorer in your list of programs.

2. Open Internet Options

​Once you have opened Internet Explorer, open the ‘Internet Options’ dialog box.  (Note: In earlier version of Internet Explorer, the Internet Options may be under the ‘Tools’ menu):

3. Delete Browsing History

Once you have opened ‘Internet Options’, click the Delete button in the Browsing History section of the first tab (General).    When the next box pops ups, make sure to uncheck the box that says ‘Preserve Favorites Website data’ and check the rest.  Then click OK and exit Internet Explorer:

4. Restart ActionFlow

After deleting the browsing history, just restart ActionFlow.  ActionFlow should automatically download any new versions of the program that had previously been saved in the browsing history.